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Comments and Complaints

At North Crawley Church of England School we  want all pupils and their families to be happy with the education they receive at our school. We welcome feedback and your comments, either positive or negative, are helpful for future planning and improvement. A 'comments box' is located in the entrance area. We endeavour to keep in contact with all parents via regular newsletters, text messages, noticeboards, emails, and 1-1 contact with staff before and after school.

However, you may want to talk to us about a particular aspect of the school that you are worried about or you may be unhappy about the way in which a member of staff has dealt with your child. Most queries or concerns can be resolved satisfactorily through discussion or by providing clarification or further information. Parents or carers share day to day concerns about particular aspects of school life through informal conversations with staff. 

Usually, we can deal with any problems informally, but unfortunately, this is not always possible and you may wish to make a complaint. When a more serious concern is raised, the school has adopted a procedure that explains how to complain and what to expect in response. 

Whatever the issue, please come and talk to us so that problems can be rectified. We operate an 'open door' policy so please do not hesitate to contact a member of staff or the Headteacher if you have any questions or concerns.

Remember we are more than happy to help.

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